Support & Help

We're here to help you get the most out of Torziva Catalog.

Need some help?

Send us a message and our support team will get back to you as soon as possible.

Our Response Time

~ 24 hours

Contact Information

Email Support

support@torziva.site

Response Time

~ 24 hours

Working Hours

Mon - Fri, 9am - 5pm

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Frequently Asked Questions

Find answers to the most common questions about Torziva Catalog.

What affects my Catalog Health Score?

Your score is based on how many of your products pass our validation rules. We scan for missing images, empty descriptions, missing SKUs, and duplicate titles. You can toggle specific rules on or off in your Settings.

How do I export my products to Google Shopping?

Navigate to the "Google Shopping Export" page. We automatically filter out products with High or Medium severity issues so your feed won't be rejected by Google. Once feed-ready, you can download the CSV or XML.

How does the AI Description generator work?

Our AI analyzes your product's title and existing metadata to generate a high-quality, SEO-optimized description. This uses your AI Suggestion Quota, which resets monthly based on your billing plan.

How often does the app scan my catalog?

Depending on your plan, you can configure the app to scan your catalog manually, weekly, or daily. You can manage your scan frequency in the Settings page.

Still have questions? Contact our support team →

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